Policies

Shipping and Handling Charges: Shipping and handling charges are based on total size of box, weight, commercial or residential. Oversized or heavy items may have an additional shipping cost. The shipping charges will not be calculated until the order is being prepared to ship.

We will notify you if there is an increase in the shipping charge for your order prior to billing and shipping.

We ship via UPS Ground or US Postal Service in the continental U.S. only. Shipping is NOT available on all items. We do not ship batteries, battery trays, tires or any oversized item. 

Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. 

Consolidated Shipments: Entire orders will be shipped together if possible.

General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.

Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be refunded. No refunds on electrical parts or components.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. 

Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.

Sales tax is charged on in-state orders as required by law. Farm tax exempt numbers do not qualify for tax exemption on golf cars. Only sales and use tax numbers are accepted, with signed E-595E form completed, to be exempt from sales tax.

We accept cash, check, Visa, MasterCard and Discover. Valid I.D. is required with any credit card purchase. Sasser Golf Cars, Inc. does offer a 90-day layaway program. We will store your car in our warehouse until the balance is paid in full.

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices and/or options on the website do not obligate us to those incorrect prices and/or options. We reserve the right to refuse to sell to anyone for any reason.